1. What products are available on the SDC?
    Currently SAPPHIRE® PLUS and iFLOW are available on the SDC.
  2. Who can get access to the SDC?
    Any customer that has access to SAPPHIRE PLUS and/or iFLOW products and has done the relevant certification training can request access. The tool will be included in future product certification training.
  3. How is the SDC Sold and Priced?
    Access to the SDC is managed via a licensing platform, there are 2 levels of access:

    Basic: this includes the Basic System Design and Bill of Materials Generator for relevant products. Access to this is free, however it does need to be approved by Johnson Controls to ensure you are a Johnson Controls distributor and trained on the product.

    Advanced: in addition to the Basic access this will provide the full access to the hydraulic flow calculations including the 3D pipe design. An annual fee may apply in the future when the SDC is further expanded but initially the fee is waived. Please speak with your JCI Representative for more information.

    See information on how to request access to the tool.

    Use of the software is subject to the SDC Terms & Conditions found here & here.
  4. How do I request access to my account?
    Johnson Controls will initially approve the company to setup an Administrative User. The Administrative User can then provide access to other users in your company.

    If your company needs access please follow the steps here.
  5. I am an existing user of the SDC. How do I add additional products or licenses to my account?
    Additional licenses or products for the SDC can be requested through the Licensing Platform by the Administrative User of the company.

    As an Administrative User, log into your license admin account via the SDC or by Clicking Here.

    In ‘licenses’, select the license that requires to be modified instead of, click ‘modify license’ and follow the steps.

    This is also described in the User guide.
  6. What training is available?
    The User guide can be downloaded once you have access to the SDC.
    As an 'Administrative User' for the company, you will also have access to a User Guide and a Video Tutorial via the Licensing Platform.
  7. What system requirements are there?
    In order to work effectively with the SDC you need to operate it on Google Chrome or Microsoft Edge.